Risk Safety Services Limited
Questions about our policies or your personal data:
info@risksafetyservices.co.uk 01304 793058| Operator | Risk Safety Services Limited (Company No. 08115646) |
|---|---|
| Registered office | 125 Snargate Street, Dover, Kent, CT17 9DA |
| Service | Risk Safety Services eLearning / LMS |
| Contact | info@risksafetyservices.co.uk |
| Document control | Version 1.0 | Last reviewed September 2026 |
This policy applies to online Courses and other digital content purchased from Risk Safety Services Limited. It distinguishes between Consumers and Business Customers because different legal rights may apply.
A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Consumers buying at a distance generally have a 14-day cancellation period, subject to the rules for digital content.
If a Consumer wants immediate access to a Course before the 14-day cancellation period has ended, we will ask the Consumer to expressly consent to supply beginning and acknowledge that the right to cancel will be lost once supply of the digital content begins.
Suggested checkout wording:
☐ I expressly consent to Risk Safety Services Limited beginning supply of the digital course immediately and acknowledge that I will lose my 14 day right to cancel once access/supply begins.
The box must not be pre-ticked. If the required express consent and acknowledgement are not obtained, the Consumer's statutory cancellation rights remain unaffected.
Where a Consumer still has a statutory right to cancel, they may notify us clearly by email or another contact method made available for cancellations. We will process any refund due in accordance with applicable law, normally using the original payment method unless otherwise agreed.
Business Customers do not receive the statutory Consumer cancellation right simply because an Order was placed online. Cancellation, substitution of learners, credits or refunds for Business Customer Orders will be governed by the applicable Quote, Order Form or agreed commercial terms. Unless we agree otherwise, Course licences that have been activated, allocated or accessed are not refundable except where the Course is faulty or we fail to provide the contracted service.
Consumers have statutory rights where digital content is not of satisfactory quality, fit for purpose or as described. Depending on the circumstances, the Consumer may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or refund. Nothing in this policy limits those statutory rights.
If a learner cannot access a Course because of a technical issue, they should contact us with details of the account, Course, device/browser and the problem. We will take reasonable steps to investigate and restore access. Problems caused solely by the learner's unsupported device, internet connection, blocked browser settings or unauthorised system configuration may not amount to faulty digital content.
If a customer believes they have made a duplicate purchase or purchased the wrong Course, they should contact us promptly and before the Course is accessed where possible. We may offer a refund, credit or transfer where reasonable, but this does not create a general right to refund where no statutory or contractual right exists.
Where a refund is due, we will make it without undue delay and within the period required by applicable law. Unless otherwise agreed or impossible, the refund will be made using the same payment method used for the original transaction.
If you are dissatisfied with a Course or a cancellation/refund decision, please contact us so that we can review the matter. Consumer statutory rights remain unaffected.
Contact
Questions about this document can be sent to:
John Heath
Risk Safety Services Limited
125 Snargate Street
Dover
Kent
CT17 9DA
Email: info@risksafetyservices.co.uk